Crown Photos/Ring of Smiles Booth

Responsible for spearheading sales/marketing within photography and entertainment marketplaces.
Combined craftsmanship of photography with a business approach to capturing high-end
wedding/entertainment market with unique offerings showing value over lesser-priced offerings.
  •   Recognized for securing large clients within the first year of operation, which included Snap,
  • Infiniti, LA2028 Olympics, Manchester City Football, Oscar Gifting Suites.
  •   Acknowledged as one of six photography firms requested by 2015 Olympics World Games in
  • Los Angeles; received corporate sponsorship from Sony


Garrison Family Medical Group

Oversaw a 50-employee, 11-provider, and five-suite medical practice. Managed an array of
operational and fiscal responsibilities ensuring optimal business performance and substantial revenue
enhancements. Recruited to drive growth, identify new ways to serve ever-changing community
needs, and expand brand awareness. Directed turnaround, including developing and enforcing
procedures, rules, and regulations, as well as providing managers the data and guidance needed to
lead teams.
  •   Successfully drove customer satisfaction (CSAT) ratings to 98.3%.
  •   Leverage negotiation skills to secure physician contracts that improve profitability
  • Reduced employee turnover by 75% through in-house training programs
  •   Established an internal dashboard of procedures to improve sales focus.


W.W. Grainger

Acquired, retained, and expanded hospital and SLED accounts across a three-state area for
Maintenance, Repair, and Operations categories. Call Center sales, developed bids, highlighting
competitive advantage.
  •   Closed first sale of daylight-harvesting electronic ballasts out of 2.5K salespeople.
  •   Awarded District Sales Champion in 2011
  •   Received District’s first “Wow the Customer” Award.
  •   Drove sales from $1.9M to $3M in 1st 2 quarters.


4moreinfo Communications

Created company specializing in telecommunications, IT consulting and managed services, project
management, and value-add system integration. Established SMB clientele assisting in high levels of
sales and customer care. Directed call center operations and assisted corporation in developing and
marketing public safety SaaS.
  •   Established call center for Action Coaches International allowing them to attract small
  • business executives.
  •   Collaborated with over two dozen micro businesses to inject more robust marketing
  • campaign to their target market and pushing movement into complementary markets.


CUSTOMER SUCCESS MANAGER, NORTH AMERICA - Tellabs Operations, Inc.

Promoted to spearhead customer relationship sales management activities and programs of the North
American region for this American telecommunications equipment manufacturer. Responsible for
resolving product, service and solution challenges. Additional responsibilities included up-selling,
customer satisfaction and retention. Managed Quality Assurance, contractual and legal issues, as well as
Customer Service Level Agreements and ISO 9000 QMS Customer Communications .
  • Raised customer satisfaction to company record using VOC (Voice of the Customer) discipline.
  • Created and implemented in-house quality tracking metrics (Customer Dashboard) to monitor and improve customer satisfaction
  • Designed and project managed Engineering SWAT teams to correct quality deficiencies while managing customer expectations.


SERVICES BUSINESS DEVELOPMENT MANAGER – Tellabs, Inc.

Facilitated launch and implementation of new value-add for-pay Services Division. Worked with Marketing
team to develop, customize, brand and sell discrete services that previously were offered for free.
  Transformed money-loser into profit center. Turned free service into profit center by tracking
most requested fixes, setting pricing structure and selling/up-selling customers. Decreased
customers’ reliance on free service.
  • Increased service revenue from zero to $19M in 14 months.
  • Won Top 10% and Key Contributor Awards.


VP, Development - InfoSmyth, LLC

Negotiated contracts, implemented Service Level Agreements and managed software development outsourcing
For this start-up firm. Project Manager for three remote programming teams, merging US and overseas teams
into one cohesive unit.
  • Managed $4 Million budget with complete P & L
  • Met or exceeded software development milestones while remaining under budget

Area General Manager, Indirect Channel - Ameritech Mobile Communications

Managed all day-to-day activities of Retail Sales & Service and Customer Service groups for multi-million
dollar division. Leader for set-up, training and on-going management of indirect channel.
  • Grew indirect sales network from 4 to 50 agents in Chicago/Gary Area comprising 180 salespeople in multiple tiers
  • Incorporated National Consumer Electronic chains into structure with market and training
  • Wrote and produced monthly newsletter for Agent network (Chicago/Gary Cellular Update) to keep network informed of Product features, benefits and competitive offerings